All orders taken through Amber Invitations are accepted on the basis that these terms and conditions have been read and agreed to.
Samples and payment - Before placing an order, we always recommend that you order a sample of your required item of stationery in the colour and style of your choice. If this is not done, then Amber Invitations can not be held responsible for misinterpretations on colour style and texture. due to the fact that all monitors/PC screens differ in the projection of colour and tones.
If you have received a sample and are happy with it, you can place your order with us either online, by post, over the phone or by a personal visit to our shop. Please see how to order page. We always take a 50% deposit on placing your order which will include all P & P costs. Once your proof has been approved by you we will send you an online invoice for the final balance. This can be paid online, over the phone by card , by cheque (this will incur a 5 days clearing delay) or in person by calling into the shop. No items will be dispatched until full payment is received and cleared.
Proofs - We will send you a proof of your ordered items approx 7 days (may take slightly longer at busy times) from receipt of your order. It is your responsibility to check that all spellings are correct as once they have been approved by you they will be committed to print. Amber Invitations can not be held responsible for any further errors that have gone unnoticed at this stage. It takes approx 7 - 14 working days (it may be slightly longer in busy times) from receipt of your accepted proof to complete your order.
Delivery - All our deliveries are by Royal Mail Special Delivery. As the parcel will need to be signed for please ensure we have the correct address as a re-delivery can incur an additional charge and a further delay in you receiving your order. We will where possible provide you with a tracking number so you can check your order online. Postage costs can fluctuate due to the size of your order, however, we will advise you of the total cost once your order has been placed. If further orders for order of service, place names, table plans etc are made at a later date, then this will incur a separate delivery charge.
Cancelation - In the event of the cancelation of your order, Amber Invitations reserve the right to retain the 50% deposit that has been paid. If cancelation is made after work has started, we reserve the right to collect the final payment of your completed order or to charge you for any additional costs we have incurred on top of the 50% deposit already paid. If your order is canceled prior to the commencement of your proofs, no additional charge will be made other than the original 50% deposit.
All designs on our website are copyright of Amber Invitations and must not be copied or re-produced in any way. We reserve the right to update details, prices etc at anytime, including our terms and conditions.
General - As all our stationery is handmade to order, slight variations in colour and texture of card may apply, however we do our best to try to keep all our designs consistent . We reserve the right to replace any part of your stationery with an item of similar quality if necessary.
When ordering your stationery we are aware that you will not have details of menu's and table plans till approx 4 weeks before your wedding, however, it is best to order everything at the same time in order for us to purchase all your card, paper and embellishments together this will ensure all items match in quality, design and colour. However, p&p will be charged per parcel on dispatch.